Be proactive and prepared for when, not if, your
information (identity, cards, accounts, etc.) is stolen.
Know your existing accounts (debit / credit cards,
bank accounts, loans, etc.)
Know your purchase history.
Memorize account numbers and online access
credentials or maintain good records storing them in a
secure, accessible place.
Carry more than one means of payment.
Unfortunately, the current state of card fraud
requires that card transactions be monitored for
fraudulent activity, this can result in cards being
turned off unexpectedly due to actual fraud and
sometimes false positives.
When you get a new card:
put the telephone number for reporting lost or
stolen cards in your phone or
know where to locate the number on a web site.
For cards issued by FCBCA, you can find our
number
here.
Utilize technology based tools / services to assist
you in protecting and detecting issues with your
information.
E-statements - for FCBCA customers this is free
and easy way to keep from receiving statements in
hard copy form to be stolen in route or thrown away
by accident.
Card Management - with
SecureLock Equip, FCBCA cardholders can manage
their cards by turning them on and off at their
convenience, setting controls by location, merchant
types, transaction types, and spending limits and
receiving card alerts.
Online Baking - with online and mobile banking
technology you have the ability to review your
accounts and their activity at your convenience.
Notifications / Alerts - paying close attention
to notifications / alerts from online banking and
card management tools could enable you to recognize
and resolve an issue before it is out of control.
Credit Monitoring - monitor your credit to stay
apprised of the accounts being reported, that they
are in fact your accounts and that credit checks are
performed because you have authorized the activity.
FCBCA customers can do this through our
First Choice Bundle account add on.
My wallet / purse was stolen! Now what?
Immediately turn off your debit cards - call in or
use your card management tool.
Call institutions where you maintain accounts to
advise what has happened.
Close bank accounts and open new ones.
Obtain new debit cards.
Turn off credit cards.
Change passwords of online access credentials
(banking, social media, utilities, etc.).
Set up fraud alerts with the national credit
bureaus.
